Root Managed Services
Managed IT · Cybersecurity · Cloud
In writing 99.95% uptime SLA · 24/7 monitoring · flat-rate monthly plans
From the helpdesk ticket to the data center rack — we design, run, secure, and support business technology end to end, under one agreement.
Complete day-to-day management of endpoints, identity, applications, and vendors — under one flat-rate agreement.
Learn moreSecure, resilient business networks — firewalls, segmentation, SD-WAN, Wi-Fi, and remote access done right.
Learn moreHardened, patched, and documented Windows and Linux servers — on-premises, hosted, or hybrid.
Learn moreMicrosoft 365, Azure, and AWS migration, governance, and cost control — plus VMware and Hyper-V.
Learn moreLayered prevention, detection, and response — EDR, email security, SIEM, vulnerability management, and incident readiness.
Learn moreImmutable backups, defined recovery objectives per workload, and restore drills every quarter — recoverability you can prove.
Learn moreAround-the-clock infrastructure monitoring, alert triage, patch management, and remediation from our operations center.
Learn moreResponsive support for your team — from password resets to escalations — with engineers, not call-center scripts.
Learn moreSenior-level guidance for roadmaps, budgets, compliance, and major projects — vCIO leadership without the full-time cost.
Learn moreAlready working with us? Everything you need is one click away — and a real engineer is on the other end.
Email our support desk and get a first response within 15 minutes during business hours.
Open a TicketReview tickets, assets, invoices, and documentation for your organization.
Request AccessRequest a secure remote session and an engineer will connect with you directly.
Start a SessionAnswers to the questions we hear most — backups, security, cloud, and more.
Browse the FAQResponse and uptime targets are defined in our service-level agreement and reported to every client quarterly.
Most businesses leave an IT provider for the same reasons: slow response, vague reporting, and surprise invoices. We built our operation around eliminating all three.
| What you get | Break/fix vendor | Typical MSP | Root |
|---|---|---|---|
First response |
Whenever they’re free |
Tiered queue; hours, sometimes days |
15-minute target, straight to an engineer, written into the SLA |
Patching & maintenance |
After something breaks |
Monthly batches, best effort |
Scheduled windows, compliance verified weekly |
Backups |
Your problem |
Configured once, rarely tested |
Immutable copies, restore drills every quarter |
Security |
Antivirus, maybe |
Sold as add-on SKUs |
MFA, EDR & hardened baselines in every plan |
Documentation |
None |
Exists, but it’s theirs |
Runbooks & inventories you own outright |
Billing |
Hourly surprises |
Per-ticket gotchas |
Flat monthly rate, scoped in writing |
Ask us to walk through any row with examples from real environments during your consultation.
Every engagement follows the same disciplined path. You always know where you are, what’s next, and what it costs.
We inventory every asset, account, and contract, map your risks, and benchmark against our security baseline.
You get a prioritized roadmap with architecture, timeline, and budget — ranked by business impact.
Migrations, hardening, and rollouts scheduled around your operations. Documented, tested, reversible.
Our NOC watches your infrastructure 24/7 — patching, backup verification, and alert triage.
Helpdesk for your people, quarterly reviews for your leadership, and a roadmap that keeps maturing.
Ransomware, failed restores, and unplanned outages — not exotic threats — cause most business-technology losses. Our solutions target exactly those failure modes.
When something fails, you measure downtime in minutes — because the recovery plan has already been rehearsed.
Detection and response tuned to your environment, with the documentation auditors and insurers ask for.
Cloud that is measurably faster, safer, and cheaper to run — not just newer.
Every workload gets an explicit recovery commitment — agreed in writing before it’s ever needed.
| Tier | Typical workload | RPO | RTO |
|---|---|---|---|
Tier III | Critical ERP / EMR / finance | ≤ 15 min | ≤ 1 hr |
Tier II | Line-of-business applications | ≤ 4 hrs | ≤ 8 hrs |
Tier I | Archives & long-tail data | 24 hrs | 24–48 hrs |
RPO = maximum tolerable data loss · RTO = target time to restore service
Backups are table stakes. Recoverability is the win.
Three tiers, scoped to your environment after an initial assessment. No surprise invoices, no per-ticket math.
Foundational coverage for small teams
Adds full security stack and 24/7 response
For regulated and multi-site organizations
A focused two-hour working session on where AI agents and automation genuinely fit your operations — and where they don’t. You leave with a written assessment, candidate use cases, and a realistic cost picture.
Different industries fail in different ways. We manage to the standards and risks of yours.
HIPAA-aligned controls, EMR/EHR support, and audit-ready documentation for practices and clinics.
HIPAAData protection, retention, and access controls for firms handling sensitive client financials.
GLBA · PCIConfidentiality, document management, and dependable uptime through filings, closings, and trial weeks.
ConfidentialityMulti-site connectivity, rugged endpoints, and support that reaches the trailer and the job site.
Multi-siteOT/IT segmentation and uptime engineering for production lines and warehouses that can’t stop.
OT / UptimeEnterprise-grade security on grant-friendly budgets, with licensing and donation-program guidance.
Budget-awareMost businesses tolerate bad IT because switching feels risky. So here is exactly what happens after you sign. No mysteries, no surprises.
Your previous provider doesn’t need to cooperate — we’ve handled plenty of less-than-friendly handovers. Client references available during your consultation.
Security advisories, maintenance notices, and company updates for our clients and the Texas business community.
Attackers are flooding employees with approval prompts until someone taps “allow.” Here’s how to shut the technique down.
Read moreThe client portal will be briefly unavailable during a scheduled maintenance window. Support is unaffected.
Read moreTwo-hour working sessions on where AI automation genuinely fits your operations — now open for Q3 scheduling.
Read moreRoot Managed Services is a Texas-based managed services provider supporting businesses across Dallas–Fort Worth and Austin.
We’re engineers first. The people who design your environment are the same people who answer when something breaks — there’s no sales layer between you and the team doing the work.
We run client infrastructure the way we’d run our own: documented, monitored, patched, and backed up — and we put those standards in writing. Every engagement starts with an assessment and ends with documentation you own. If we ever part ways, you keep the runbooks, the inventories, and the credentials. That’s how it should be.
The questions business owners and IT managers ask us most — answered without the jargon.
Automated file-level checks run daily, and we perform full workload restore drills quarterly — each followed by a written post-mortem and updated runbooks.
Yes — Exchange, SharePoint, OneDrive, and Teams, with granular point-in-time restore and legal-hold integration. Microsoft’s native retention is not a backup.
Immutable copies, air-gapped targets, and isolated recovery networks limit the blast radius, and rehearsed runbooks shorten recovery. Containment starts with EDR isolation the moment the threat is detected.
A virtual CIO provides part-time executive IT leadership — turning business goals into an IT roadmap, budget, and measurable outcomes, without the cost of a full-time hire.
Antivirus blocks known malware. EDR adds behavioral analytics and response capability — isolating a device, killing a process tree, rolling back changes — to stop modern attacks and speed up investigation.
Elastic capacity, lower capital expense, built-in resilience, and faster deployment — provided it’s paired with identity hardening, backup, and cost controls. Cloud without governance just moves your problems.
Your organization’s written rules for protecting data: access control, device usage, backup and disaster recovery, incident response, and compliance responsibilities. We help clients draft and maintain theirs.
Tell us about your environment and we’ll come back with a candid assessment — what’s solid, what’s at risk, and what we’d do first.